New Mobile Banking App - Tuesday, June 8
We are excited to announce that the new NexBank Mobile Banking App is available for download. Users will have to update their app in order to access mobile banking on or after June 8.
What is changing?
- Improved user interface and enhanced user experience
- Biometrics for iPhone and Android
- New Fixed Reoccurring Transfers. Users will now have the ability to set up fixed reoccurring transfers.
- New editable fields in Account details and Transaction details that will match the fields available in online banking.
How do I access the new app?
Below are instructions for iPhone and Andriod users. The first time you log into the new mobile banking app you will be required to enter your Access ID and Passcode.
If enabled, auto update should update the application without end user interaction; however, there may be conditions that may prevent the update from happening. These conditions include device Wi-Fi, data network settings or other circumstances that may require a manual update of the existing application. If you are having issues with auto update, you can manually update your app by following the instructions below:
To update the app using the Apple App Store app on your mobile device:
- Open the Apple App Store.
- Select the Profile Picture (Person Icon).
- Scroll down to the Upcoming Automatic Updates.
- From here, you can opt in to update all available apps or scroll to NexBank's application and update it.
If you are seeing the "Our Mobile Banking Solution has changed. Please check our website for more information” message, then this is a good indicator that the app did not automatically update, and that you should follow the steps above to update the application.
Note: You may need to uninstall your existing iPhone app, then install the new iPhone app in order to begin using mobile banking.
Andriod users that have auto update enabled may not have to update their application, but this is not always guaranteed. If you are having issues with auto update, follow the instructions below:
To manually update the app using the Google Play Store app on your mobile device:
- Open the Google Play Store app.
- Tap Menu Manage apps & devices.
- Apps with an update available are labeled "Update available." You can also search for NexBank's app.
- Tap Update.
Note: Some apps require new permissions when they are updated. You may see a notification asking if you accept the new permissions. You may need to uninstall your existing Google app, then install the new Google app in order to begin using mobile banking.
Tip: In some cases, you may need to restart your device to update an app.
If you are seeing the ’Our Mobile Banking Solution has changed. Please check our website for more information” message, then this is a good indicator that the app did not automatically update, and that you should follow the steps above to update the application.
Were any features or functionality removed from the mobile banking app?
The PreView balance check functionality was removed due to low usage. All other features and functionality are included in the new application.
SMS / Text Banking Services
Customers that use the SMS / Text Banking Services will need to re-enroll in the service through online banking. Visit the online banking platform, go to Welcome | All Services and Settings | Text Banking. In addition, the number used for SMS / Text Banking Services will change to (415) 881-8845.
Contact us if you have any questions about the upgrade by phone at (972) 934-4700 or email at firstname.lastname@example.org.