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Privacy Policy

What Does Nexbank Do With Your Personal Information?

Rev. Date 9/14

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Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • account balances and payment history
  • credit history and credit scores

When you are no longer our customer, we continue to share your information as described in this notice.

How? All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons NexBank chooses to share; and whether you can limit this sharing.
Reasons We Can Share Your Personal Information Does Nexbank Share? Can You Limit This Sharing?
For our everyday business purposes
- such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes
to offer our products and services to you
Yes No
For joint marketing with other financial companies No No
For our affiliates' everyday business purposes
information about your transactions and experiences
No No
For our affiliates' everyday business purposes
information about your creditworthiness
No We Do Not Share
For our affiliates to market to you No We Do Not Share
Call: 972.934.4700 or 1.800.827.4818
Email: info@nexbank.com
Visit: https://www.nexbankpersonal.com or https://www.nexbank.com/
Who We Are
Who is providing this notice? Nexbank
What We Do
How does Nexbank protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Nexbank collect my personal information? We collect your personal information, for example, when you
  • open an account or deposit money or apply for a loan
  • pay your bills
  • use your debit card
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can't I limit all sharing?
Federal law gives you the right to limit only
  • sharing for affiliates' everyday business purposes-information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non affiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law
Affiliates Companies related by common ownership or control. They can be financial and non-financial companies.
  • Nexbank does not share with our affiliates
Non-affiliates Companies not related by common ownership or control. They can be financial and non-financial companies.
  • Nexbank does not share with non-affiliates so they can market to you
Joint marketing A formal agreement between non-affiliated financial companies that together market financial products or services to you.
  • Our joint marketing partner(s) include debit and credit card companies, reward programs, and insurance companies.
Other Important Information
NexBank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against NexBank should contact the Texas Department of Banking through one of the means indicated below:

By U.S. Mail:
Texas Department of Banking, Consumer Assistance Activities,
2601 N. Lamar Blvd., Austin, TX 78705-4294
Telephone No.: (877) 276-5554
Email: consumer.complaints@dob.texas.gov
Website: www.dob.texas.gov